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Wheel hub. Dealer screwed me... once again
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2001Ls
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PostPosted: Wed Oct 05, 2011 10:16 pm    Post subject:  Wheel hub. Dealer screwed me... once again Reply with quote

I have had the ABS grinding, abs light, service traction light on for some time now. I went to the dealer about a month ago because of the need to read the codes and figure out which wheel etc. I just figured it would be done and no headache. Needless to say about 2 miles from the dealer I get the "brrrrrrr" grinding noise and they didnt fix the problem. I havent taken it back yet because they make me wait for hours and ultimately they historically dont remedy whatever probel I brought it in for. I am busy and its hard to find time......
Anyways they said they "replaced the wheel bearing". I'm going to pop off the wheel cover and see if there is a new hub (I know I can visually see the lug nuts and if the studs are old they obviously didn't replace the hub). So the question here, is it possible to replace a "wheel bearing" without replacing the hub? If they didnt replace the hub (front wheel) are they just flat out lying to me about replacing the wheel bearing? I seriously like prepare for war when dealing with this dealership and im not bringing my car back there again. I could use the info because if they lied to me about fixing the part I think I have grounds to get some of my money back. I am going to look at the wheel tomorrow and see if its the old hub. Thanks for reading and any words of wisdom. Oh and on a side note, how to you pop off the wheel cover with something other than a metal screw driver? I have scratched the wheel cover a few times because I can't get leverage to pop the cover off wit anything but a screw driver. THANKS FOR READING!

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PostPosted: Wed Oct 05, 2011 10:31 pm    Post subject:   Reply with quote

I always wrapped a shop towel around a screw driver to prevent the scratching of the wheel.

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PostPosted: Wed Oct 05, 2011 11:18 pm    Post subject:   Reply with quote

Yeah thats what I have done too but sometimes it pokes through. Anyway, any idea about the bearing?

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PostPosted: Thu Oct 06, 2011 7:09 am    Post subject:   Reply with quote

The bearing comes as a "hub assembaly". Its effortless to change out the whole thing and the part isnt very expensive (expecially for them) i see no reason why they would mangle a hub to try and replace the bearing inside. Im not positive but i dont think you can just change the bearing it has to be the hub.

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how do the dealer's expect us to get the cars there if they don 't run at all?


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PostPosted: Thu Oct 06, 2011 8:21 am    Post subject:   Reply with quote

Thanks. So now time to go check

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PostPosted: Thu Oct 06, 2011 9:04 am    Post subject:   Reply with quote

There's also a chance that the problem is with the wiring or a ground, and they just fixed the hub that was throwing the code.

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PostPosted: Thu Oct 06, 2011 10:33 am    Post subject:   Reply with quote

also the rear has hubs.

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PostPosted: Thu Oct 06, 2011 11:53 am    Post subject:   Reply with quote

On the shop bill it says "replaced bearing" they charged me over $700. I'm trying to find out if the hub needs to be replaced to change the bearing, because if that's the case, they flat out defrauded me and I am going to stick them for about $3000 dollars worth of parts and service or file a law suit against them.

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PostPosted: Thu Oct 06, 2011 11:58 am    Post subject:   Reply with quote

2001Ls wrote:
On the shop bill it says "replaced bearing" they charged me over $700. I'm trying to find out if the hub needs to be replaced to change the bearing, because if that's the case, they flat out defrauded me and I am going to stick them for about $3000 dollars worth of parts and service or file a law suit against them.


Yes you need to change the hub to change the bearing, but it's technically not wrong what they wrote, it's just not detailed completely.

I wouldn't start jumping up and down calling lawsuits and scams. Shops always charge a lot to replace hub assemblies.

Didn't you go there just to get a code read? They have to read the code, inform you the problem, and then explain what they are going to do before you agree and they commence work. So really, you should know what was done, why they did it, and agreed to let them do the work.

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PostPosted: Thu Oct 06, 2011 12:06 pm    Post subject:   Reply with quote

FWIW, I usually ask to get the busted parts back to inspect on my own if I doubt what a mechanic is saying. They either agree to do so or actually tell me what needs to be done.

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PostPosted: Thu Oct 06, 2011 12:14 pm    Post subject:   Reply with quote

If it was the dealership they used an AC Delco hub is about 230 (where i looked) online...which means the dealership will probably charge you around 300 for the part alone. plus their service rates which are always a lot

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PostPosted: Thu Oct 06, 2011 3:20 pm    Post subject:   Reply with quote

Yes you need to change the hub to change the bearing, but it's technically not wrong what they wrote, it's just not detailed completely.[/quote]

I know, And I'm sorry if i sound like a a-hole. I just am so tired of going to this place and being smiled at and told a sypmtom has been remedied then 4 trips later maybe its fixed....... but just what i'm saying is if I can see they didn't replace the hub, then they obviously didn't replace the bearing (If I am reading people's reposnse correctly) and If they didn't replace the part they entered on the bill then what did they actually do except lie to me, in a contract. This just sucks because this place never tells me the truth and its gotten to am point where I can't expect them to fix anything without it being like 4 trips and like 3 missed days of work. It's seriously a nighmare. But thanks for the help, and when I get home today i'm going to carefully review the bill and the diagnosis and then go compare the hub on the wheel that was supposed to be fixed to the other and see if indeed its a new hub. If theres no new hub then where can I go from there? I mean I got ripped off completely if the old hub is still there. Thanks for the replies and I will report back later around 6pm

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PostPosted: Thu Oct 06, 2011 3:29 pm    Post subject:   Reply with quote

I'm sorry man, it sounds like you are getting bent out of shape without properly investigating the situation. It's quite possible that they replaced the hub because the scanner told them it was bad and it's actually a problem with the wiring causing the issue. It's not out of the question that a tech didn't properly investigate the issue before replacing parts.

It also sound like you need to find a new shop... if the one you go to is as as bad as you make it out to be, I would have stopped going after one visit.

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PostPosted: Thu Oct 06, 2011 5:44 pm    Post subject:   Reply with quote

Ok I popped off the wheel covers and here they are first one is pass side, second is drivers side. ... The Invoice says "replaced F/R wheel hub" I think thats the passenger side. Does it look like it was replaced? I can't really tell and the hub would only be about a month old so not that much corrosion. I also tried to take a pic of the bill but its a bit blurry. Thanks for any help


Passenger Side


Drivers Side


Invoice:

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PostPosted: Thu Oct 06, 2011 5:47 pm    Post subject:   Reply with quote

Without looking at it in person, I'd say its been replaced. The wheel studs are different colors on each wheel... I can't imagine that would have been the case from the factory.

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